Shipping & Returns
Shipping & Returns
Shipping Policy
We're proud to offer free shipping on every order, with no minimum purchase required.
- Processing Time: Orders are processed within 1-2 business days.
- Delivery Time: Most orders arrive within 5-10 business days, depending on your location.
- Order Tracking: You'll receive a confirmation email with tracking information as soon as your order ships.
- Shipping Delays: Occasionally, high demand or weather conditions may cause slight delays. We'll keep you updated if this affects your order.
30-Day Money-Back Guarantee
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
How to Start a Return
- Email us at pupsuppliessupport@gmail.com with your order number and the reason for your return.
- Our support team will provide return instructions within 1-2 business days.
- Once we receive and inspect your return, we'll process your refund or exchange promptly.
Damaged or Defective Items
If your item arrives damaged or defective, contact us right away with photos of the item and packaging along with your order number. We'll arrange a free replacement or full refund — no return shipping required in most cases.
Non-Returnable Items
For hygiene reasons, certain items (such as opened grooming or hygiene products) may not be eligible for return unless defective. If you're unsure whether your item qualifies, please reach out and we'll be happy to help.
Questions?
Our support team is here to help. Visit our Contact page or email pupsuppliessupport@gmail.com anytime.