FAQ

Frequently Asked Questions

Orders & Shipping

Do you offer free shipping?
Yes! We offer free shipping on every order, no minimum purchase required.

How long will my order take to arrive?
Most orders are processed within 1-2 business days and arrive within 5-10 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.

Can I track my order?
Absolutely. Once your order ships, you'll receive an email with a tracking link so you can follow its progress.

Returns & Refunds

What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery for a refund or exchange.

How do I start a return?
Email us at pupsuppliessupport@gmail.com with your order number and reason for return, and our support team will guide you through the next steps.

What if my item arrives damaged or defective?
We're sorry for the trouble! Contact us with photos of the item and your order number, and we'll arrange a replacement or refund right away.

Products

Are your products safe for pets?
Yes. We carefully select products made from pet-safe materials and source from manufacturers who meet quality and safety standards.

Do you offer size guides?
Many of our apparel, collar, and harness listings include sizing details in the product description. If you're unsure which size to choose, contact us and we'll help you find the right fit.